At rePodder™, accessible from https://repodder.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by rePodder™ and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

General Data Protection Regulation (GDPR)

We are a Data Controller of your information.

rePodder™ legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information:

• rePodder™ needs to perform a contract with you
• You have given rePodder™ permission to do so
• Processing your personal information is in rePodder™ legitimate interests
• rePodder™ needs to comply with the law

rePodder™ will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Our Privacy Policy was generated with the help of GDPR Privacy Policy Generator and the Privacy Policy Generator.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

The right to access, update or to delete the information we have on you.

• The right of rectification.
• The right to object.
• The right of restriction.
• The right to data portability.
• The right to withdraw consent

Log Files

rePodder™ follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, rePodder™ uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of rePodder™.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on rePodder, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that rePodder has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

The rePodder™ Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You may find a complete list of these Privacy Policies and their links here: Privacy Policy Links.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites. What Are Cookies?

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

rePodder™ does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only

Our Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in rePodder. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

This website (Site) is operated by My eSolution Pty Ltd (ABN 48631528642) (we, our or us). It is available at: https://repodder.com and may be available through other addresses or channels.

Consent: By accessing and/or using our Site, you agree to these terms of use and our Privacy Policy (available on our Site) (Terms). Please read these Terms carefully and immediately cease using our Site if you do not agree to them.

Variations: We may, at any time and at our discretion, vary these Terms by publishing the varied terms on our Site. We recommend you check our Site regularly to ensure you are aware of our current terms. Materials and information on this Site (Content) are subject to change without notice. We do not undertake to keep our Site up-to-date and we are not liable if any Content is inaccurate or out-of-date.

Licence to use our Site: We grant you a non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to use our Site in accordance with these Terms. All other uses are prohibited without our prior written consent.

Prohibited conduct: You must not do or attempt to do anything: that is unlawful; prohibited by any laws applicable to our Site; which we would consider inappropriate; or which might bring us or our Site into disrepute, including (without limitation):

1. anything that would constitute a breach of an individual’s privacy (including uploading private or personal information without an individual's consent) or any other legal rights;
2. using our Site to defame, harass, threaten, menace or offend any person;
3. interfering with any user using our Site;
4. tampering with or modifying our Site, knowingly transmitting viruses or other disabling features, or damaging or interfering with our Site, including (without limitation) using trojan horses, viruses or piracy or programming routines that may damage or interfere with our Site;
5. using our Site to send unsolicited email messages; or
6. facilitating or assisting a third party to do any of the above acts.

Exclusion of competitors: You are prohibited from using our Site, including the Content, in any way that competes with our business. Information: The Content is not comprehensive and is for general information purposes only. It does not take into account your specific needs, objectives or circumstances, and it is not advice. While we use reasonable attempts to ensure the accuracy and completeness of the Content, we make no representation or warranty in relation to it, to the maximum extent permitted by law.

Intellectual Property rights: Unless otherwise indicated, we own or licence all rights, title and interest (including intellectual property rights) in our Site and all of the Content. Your use of our Site and your use of and access to any Content does not grant or transfer to you any rights, title or interest in relation to our Site or the Content.

You must not:

1. copy or use, in whole or in part, any Content;
2. reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any Content to any third party; or
3. breach any intellectual property rights connected with our Site or the Content, including (without limitation) altering or modifying any of the Content, causing any of the Content to be framed or embedded in another website or platform, or creating derivative works from the Content.

Trademark: REPODDER is a trademark of My eSolution Pty Ltd.

User Content: You may be permitted to post, upload, publish, submit or transmit relevant information and content (User Content) on our Site. By making available any User Content on or through our Site, you grant to us a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free licence to use the User Content, with the right to use, view, copy, adapt, modify, distribute, license, sell, transfer, communicate, publicly display, publicly perform, transmit, stream, broadcast, access, or otherwise exploit such User Content on, through or by means of our Site.

You agree that you are solely responsible for all User Content that you make available on or through our Site. You represent and warrant that:

1. you are either the sole and exclusive owner of all User Content or you have all rights, licences, consents and releases that are necessary to grant to us the rights in such User Content (as contemplated by these Terms); and
2. neither the User Content nor the posting, uploading, publication, submission or transmission of the User Content or our use of the User Content on, through or by means of our Site will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

We do not endorse or approve, and are not responsible for, any User Content. We may, at any time (at our sole discretion), remove any User Content.

Third party sites: Our Site may contain links to websites operated by third parties. Unless expressly stated otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. You should make your own investigations with respect to the suitability of those websites.

Discontinuance: We may, at any time and without notice to you, discontinue our Site, in whole or in part. We may also exclude any person from using our Site, at any time and at our sole discretion. We are not responsible for any Liability you may suffer arising from or in connection with any such discontinuance or exclusion.

Warranties and disclaimers: To the maximum extent permitted by law, we make no representations or warranties about our Site or the Content, including (without limitation) that:

1. they are complete, accurate, reliable, up-to-date and suitable for any particular purpose;
2. access will be uninterrupted, error-free or free from viruses; or
3. our Site will be secure.

You read, use and act on our Site and the Content at your own risk.

Limitation of liability: To the maximum extent permitted by law, we are not responsible for any loss, damage or expense, howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent (Liability) suffered by you or any third party, arising from or in connection with your use of our Site and/or the Content and/or any inaccessibility of, interruption to or outage of our Site and/or any loss or corruption of data and/or the fact that the Content is incorrect, incomplete or out-of-date.

Indemnity: To the maximum extent permitted by law, you must indemnify us, and hold us harmless, against any Liability suffered or incurred by us arising from or in connection with your use of our Site or any breach of these Terms or any applicable laws by you. This indemnity is a continuing obligation, independent from the other obligations under these Terms, and continues after these Terms end. It is not necessary for us to suffer or incur any Liability before enforcing a right of indemnity under these Terms.

Termination: These Terms are effective until terminated by us, which we may do at any time and without notice to you. In the event of termination, all restrictions imposed on you by these Terms and limitations of liability set out in these Terms will survive.

Disputes: In the event of any dispute arising from, or in connection with, these Terms (Dispute), the party claiming there is a Dispute must give written notice to the other party setting out the details of the Dispute and proposing a resolution. Within 7 days after receiving the notice, the parties must, by their senior executives or senior managers (who have the authority to reach a resolution on behalf of the party), meet at least once to attempt to resolve the Dispute or agree on the method of resolving the Dispute by other means, in good faith. All aspects of every such conference, except the fact of the occurrence of the conference, will be privileged. If the parties do not resolve the Dispute, or (if the Dispute is not resolved) agree on an alternate method to resolve the Dispute, within 21 days after receipt of the notice, the Dispute may be referred by either party (by notice in writing to the other party) to litigation.

Severance: If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision must be read down as narrowly as necessary to allow it to be valid or enforceable. If it is not possible to read down a provision (in whole or in part), that provision (or that part of that provision) is severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.

Jurisdiction: Your use of our Site and these Terms are governed by the laws of Queensland (Australia). You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in Queensland (Australia) and any courts entitled to hear appeals from those courts and waive any right to object to proceedings being brought in those courts.

Our Site may be accessed throughout Australia and overseas. We make no representation that our Site complies with the laws (including intellectual property laws) of any country outside Australia. If you access our Site from outside Australia, you do so at your own risk and are responsible for complying with the laws of the jurisdiction where you access our Site.

For any questions and notices, please contact us at:

• My eSolution Pty Ltd (t/as rePodder) ABN 48631528642
• c/- Scarborough Business Centre, Level 1, 91 Landsborough Ave, Scarborough QLD 4020
• Email: Click here to email.

Thank you for visiting and shopping at rePodder™. The following information sets out the terms and conditions that constitute our Shipping Policy.

1. Shopping Cart Facility
   Our shopping cart facility, Ecwid, is currently used by hundreds of thousand of small businesses to sell online. Notifications will be received from "notifications@ecwid.com" with details relating to your purchase on rePodder.com website.
2. Payment of your Order
   Payment must be received in full before any goods will be packed and dispatched. Payment options provided are by major credit card, debit card, Paypal or verified bank transfer (via Purchase Order).
3. Payment Providers
   All credit/debit card transactions are conducted over an encrypted connection, using our widely accepted payment provider, Stripe or PayPal.
4. Payment Details
   Your credit/debit card details are never recorded or stored by rePodder™. All payment gateways are responsible for the transaction under their independent and strict data collection policies. If in doubt, it is recommended that you do not permit a payment gateway to store your credit card details for future use, to provide further safeguard for your financial details.
5. Processing your Order
   An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.
6. Shipment Processing Time
   Processing time refers to the time it takes for us to prepare your order for shipping.
   After your payment is authorised and verified, all orders are processed within 1-2 business days. We will contact you if, for some reason, there are any delays.
7. Shipment Locations
   1. Domestic and International
      rePodder™ ships domestically as well as internationally. If you have a question about domestic or international deliveries, please contact us at support@repodder.com.
   2. Shipping Restrictions & Limitations
      Our company will ship to both commercial and domestic addresses.
      Domestic addresses: The shipping method can be via Sendle or Australia Post.
      Commercial addresses: Most can be shipped via Sendle, however the shipping method can ONLY be via Australia Post if it is one of the following: i) auction house, mall or shopping centre, furniture and/or retail store, hospital, military base, airport, PO box.
      Australia Post-owned properties: The shipping method can ONLY be via Australia Post. This also includes PO boxes, post offices, locked bags, parcel lockers or parcel collect locations, because Australia Post restricts delivery to these locations.
      Restricted Countries: There may be some countries that we do not deliver to for reasons of safety, ethics, known fraudulent activity or military/civil unrest. Countries may be added to or removed from the list at any time at the discretion of management.
8. Shipment rates and delivery estimates
   We endeavor to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.
   1. International Shipping
      The order will arrive within 4-21 business days. International Shipping costs vary greatly depending on the destination, but start from $11.95.
   2. National Standard Shipping
      The order will arrive within 1-5 business days for Capital City to Regional Areas, and 6-13 business days for Rural and Remote Areas.
      National Standard Shipping costs from $8.75.
   3. Please note:
      1. Business day means Monday to Friday, except holidays.
      2. Orders are not shipped or delivered on weekends or holidays.
      3. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
      4. Products may be delivered in separate shipments.
      5. When placing your order, we consider these factors when calculating the Estimated Delivery Date:
         1. Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local delivery carrier.
         2. Weight factor: Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
         3. We will not be responsible for wrong shipping address if you provide incorrect information.
9. Tracking Options
   rePodder™ aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package (via email and/or text message using your contact details provided during checkout process).
   1. Domestic (within Australia)
      All orders delivered within Australia automatically have tracking, sent with either Sendle or Australia Post, depending on customer's choice at checkout and may be determined by destination for delivery.
   2. International (external to Australia)
      All orders are sent with either Sendle or Australia Post, depending on customer's choice at checkout and may be determined by destination for delivery. Both services come with tracking and your tracking number will be sent to you once it has been packed and dispatched. If we are requested to make alternative shipping arrangements we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally.
10. International Customs, Duties and Taxes
    All orders shipping to a destination outside of Australia are subject to the import duties, fees, and taxes of the destination country. Delays in delivery may occur if your package is randomly selected by your country’s Customs Department. rePodder™ is not responsible for any possible customs and taxes applied to your order. We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in anyway from these chargers and we work very closely with our brokers and carriers to ensure as few delays as possible. All fees imposed during or after shipping are the responsibility of the customer. You agree that you are responsible for any duty, taxes, and custom requirements or other like taxes, fees, levies, costs or expenses associated with importing products you purchase from us and shipping them internationally.
11. Damages
    If there is any damage to the packaging and/or product on delivery, contact us immediately at sos@repodder.com or via WhatsApp to +61466779974. We will require photographs of the packaging and the product at time of opening and when you discover the internal product has been damaged. It is important to provide descriptive details for review and to enable an insurance claim to be lodged with the respective company (if applicable).
12. Missing or Lost Package
    There are several reasons why a package gets lost or becomes a deliver exception. We’ve found that, more often that not, the package is either in the building or with a neighbour. rePodder™ politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at sos@repodder.com or via WhatsApp to +61466779974 to report missing or lost packages.
13. Questions
    If you have any questions about the delivery and shipment of your order, please see our FAQ page, https://repodder.com/faqs, or contact us at sos@repodder.com or via WhatsApp to +61466779974.

This Refund Policy ("Policy") applies to the following purchases: rePodder unit, rePodder replaceable cutting head, tea towel

1. General
   1. We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy ("Policy").
   2. Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.
   3. Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
2. Australian Consumer Law
   1. Under the Australian Consumer Law:
      1. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the goods, you are entitled
         1. to cancel the purchase; and
         2. to a refund for the price of the goods; and
         3. compensation for any damage or loss (whether direct or consequential) that was, or reasonably ought to have been, foreseeable by us.
      2. If the failure with the service does not amount to a major failure, you are entitled to to a re-supply of the goods within a reasonably time, or to cancel the purchase and be provided with a refund of any price paid.
   2. We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.
   3. The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.
   4. If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
   5. Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.
   6. If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.
   7. If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.
3. Cancellation and Change of Mind
   1. In the event that you receive the products or services you have purchased, as stated, but that you simply change your mind, we may, at our discretion, offer you a refund or exchange, provided that:
      1. You notify us within 7 days of receipt.
      2. In the case of services, the services have not already been performed.
      3. The following conditions are satisfied:
         Product has not been used. Product has not been damaged.
4. Products Damaged During Delivery
   1. In the event that the product you ordered has been damaged during delivery:
      1. Please contact us as soon as possible.
      2. Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product.
   2. We will arrange to repair or collect the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within 7 days from the date of receiving the product and provided clear photos of the damaged product from various angles and photos of the packaging (to show any damage to the packaging).
5. Exceptions
   1. Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:
      1. You misused the said product in a way which caused the problem.
      2. You knew or were made aware of the problem(s) with the product or service before you purchased it.
      3. You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.
      4. Any other exceptions that apply under the Australian Consumer Law.
6. Shipping Costs for Returns
   1. In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we shall bear any cost of shipping the said product (the "Returned Product") back to us, as well as any cost of shipping any replacement product to you.
   2. If the Returned Product can easily be shipped or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.
   3. If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.
   4. In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.
7. Response Time
   We aim to process any requests for repairs, replacements or refunds within 3 days of receipt.
8. How to Return Products
   1. You can contact us using the contact email provided at the end of this Policy to discuss a return using the information.
   2. Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
   3. To be eligible for a refund, repair or replacement, you must provide proof of purchase.
   4. You may be required to provide a government issued identification to qualify for a refund, repair or replacement.
9. Contact Us
   If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at: support@repodder.com.

1. Purpose

   rePodder is committed to being an inclusive workplace that prides itself on recognising and valuing the individual differences, backgrounds, perspectives, qualities and insights provided by our workers. rePodder strives to ensure that all our workers feel supported and comfortable at work.

   We appreciate that our workers bring a range of differing skills and ideas to the workplace. This may be due to individual perspectives, life experience, gender, gender identity, sexual orientation, ethnicity, cultural background, religious belief, socio-economic background, disability, marital or family status, or age.

   This Policy is binding and should be read in conjunction with other company policies.

2. Objectives

   This Policy assists rePodder in ensuring that we offer an inclusive workplace where all workers are able to be themselves, and access opportunities to allow them to reach their full potential regardless of individual differences or background.

   rePodder recognises that there is strength in the diversity of our workers, and harnessing these can assist us to improve the workplace, as well as enhancing our overall performance and decision-making.

3. Application

   To apply this policy we will develop management strategies that are in line with recognising and valuing such diversity. This will include:

   1. ensuring that our recruitment and selection processes are fair with candidates being considered on the basis of their skills, qualifications and abilities without any direct or indirect discrimination;
   2. providing reasonable adjustments for workers or potential workers with disabilities to allow them to have equal terms, conditions and opportunities in the workplace;
   3. reviewing employee pay on a regular basis to ensure there is no direct or indirect discrimination towards any workers of diverse backgrounds regarding the remuneration received;
   4. conducting regular performance reviews based on merit and ensuring that review processes are applied consistently between workers;
   5. ensuring that policies and processes are in place to provide an inclusive workplace while also meeting legislative and other responsibilities relating to anti-discrimination, bullying or harassment and equal employment opportunity;
   6. ensuring diversity strategies are reviewed and based on a consultative process that includes the participation of a diverse range of workers where possible;
   7. ensuring all workplace processes and policies are reviewed for unconscious bias;
   8. setting measurable goals to assist in achieving a diverse workforce and management team;
   9. identifying and addressing any systemic barriers that prevent any workers from progressing to more senior roles;
   10. ensuring that our workers feel comfortable sharing information about their background or circumstances, as well as raising any grievances; and
   11. supporting flexible work practices to assist workers who require flexible work practices, including workers on parental leave.
4. Review

   These strategies will be monitored and reviewed on an annual basis by the management team. We encourage all workers to provide feedback on this policy.

   If you have any enquiries or complaints in relation to this Policy, please contact your supervisor or Mandy Blyss (Owner & Founder) (info@repodder.com).